Return & Refund Policy

Returns & Exchanges
We're bummed if you're not 100% satisfied with the items you received, and we gladly accept returns within 15 days of receipt for most items in new condition .

1. Please contact Customer Service on our site, indicating the item(s) you would like to return and the reason.

2. After receiving return instructions from us, please package up the item(s) to be returned with the original packing.

3. Drop off your package at the local post office.

4. Most returns are processed within 5 business days after we receive your package. We'll issue the refund to your account if we are not otherwise informed to refund to your payment account in advance. Wallet balance can be used on your next purchase or be withdrawn to your payment account. Once your refund has been issued, you will receive a confirmation email.

Return Conditions

1. You have 15 days to decide if an item is right for you, if you would like to return or exchange the item please contact us within 15 days of delivery.

2. The following items cannot be returned or exchanged: bodysuits, lingerie, swimwear, jewelry, and accessories (except scarves, bags, and mermaid blankets).

3. Returned items must be in their unused condition with the original packing. We do not accept a returned item that has been worn, damaged, washed, or altered in any way.

4. Items with non-returnable marks and free gifts cannot be returned.

5. We do not accept returned items that have been sent back without proper returns requests.

6. We do not offer Freight To Collect (FTC) service for the packages returned to us. The returns will be made at your own cost.

7. Please be sure to double-check your returns before shipping them out. We are not responsible for the return of non-Petsbean products .

Note: The original shipping fee and Shipping Guarantee are non-refundable.

Return Address
Please contact our Customer Service if you wish to return any items to the nearest return address. You will receive a response as soon as possible.

Note: Please do not send your return to the address on your package. That is not our return address and will affect the processing of your return.

Note: Due to large quantities of shipments At some special time (Black Friday), there will be a one-week delay in the return process. Please be patient and we apologize for the inconvenience.